We always aim to dispatch items within 3 working days.
We use Royal Mail Tracked 48 as our service at a rate of £3.79
Please allow 7 working days from dispatch for your items to arrive. If your parcel has failed to arrive by this time, please contact us and we will be happy to investigate further.
Unfortunately Royal Mail delivery times may sometimes exceed the standard window. This is beyond our control and we can't accept responsibility for this however each customer receives a tracking number for their order which will give them visibility on expected delivery dates.
If you are an international dog lover shipping rates vary. You can check these out by adding your chosen items to cart and entering your shipping details. Please be aware that any additional taxes or customs charges are the responsibility of the customer.
LOST / DAMAGED / STOLEN PARCELS
In the unlikely event that your goods are lost / damaged or stolen, we would ask that you reach out to the carrier for further investigation. Once the goods are handed over to the carrier, it is their responsibility to get these goods to you.