Agate Deluxe Lead

UK SHIPPING

We always aim to dispatch items within 3 working days.

We use Royal Mail Standard as our service at a rate of £3.99

Please allow 7 working days from dispatch for your items to arrive. If your parcel has failed to arrive by this time, please contact us and we will be happy to investigate further.

Unfortunately Royal Mail delivery times may sometimes exceed the standard window. This is beyond our control and we can't accept responsibility for this however each customer receives a tracking number for their order which will give them visibility on expected delivery dates. 

INTERNATIONAL SHIPPING

If you are an international dog lover shipping rates vary. You can check these out by adding your chosen items to cart and entering your shipping details. Please be aware that any additional taxes or customs charges are the responsibility of the customer.

LOST / DAMAGED / STOLEN PARCELS

In the unlikely event that your goods are lost / damaged or stolen, we would ask that you reach out to the carrier for further investigation. Once the goods are handed over to the carrier, it is their responsibility to get these goods to you.

RETURNS

If you would like to exchange your item, please contact us within 28 days of purchase at info@wearepawcouture.com. Include your order number, full name, shipping address and the item you’d like to exchange. We will then get in touch to provide further details, including the address to return the parcel.

We can only accept products in the following condition;

• Unworn / Unwashed 
• Original packaging

Please note, items bought in our sale are final and non returnable.

We will only be able to post your exchange once we have received and inspected the original item at Paw Couture HQ. 

Please allow an additional 7 days from dispatch from Paw Couture HQ. 

When returning your item, we would recommend using a tracked service. Please keep this tracking number safe to ensure you have visibility of the parcel and can reference should you have any issues.

In the unlikely event that your item is faulty or damaged, please reach out to us via email on info@wearepawcouture.com and we will investigate and arrange a refund for you. 

 REFUNDS

If your item is faulty, once it has been received and inspected, we will send you an email to notify you that your refund request is being processed. Should we be unable to process your request, we will be in touch with further detail. 

Please note that refunds are made to the original method of payment. Please allow 7-10 business days for the refund to come through. 

We cannot accept responsibility for any lost or missing returned parcels. If this instance does occur, you can file a claim through your shipping company.

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